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Logging in to a New Windows Computer

Category: Windows

When logging in to a new computer, select "Other user" in the bottom left corner of the screen. This should present you with a screen such as the following: From here, your User name is your first na...

Printer Isn't Working

Category: Networking

The first step to troubleshooting printers is opening "Settings" -> "Bluetooth & Devices" -> "Printers & Scanners." If the printer you want is not in the existing list, add it by clickin...

Finding and Pinning Network Folders

Category: Networking

Most network folders can be found on either 3Shape or Exocad. To find the top level, open file explorer, and type either "\\3shape" or "\\exocad", depending on what you are trying to access From here...

Not Receiving Email

Category: Google Workspace

If you are not receiving emails you believe you should be, check Google Groups. From this page, you should see a list of groups you are a part of, and what type of emails you are receiving from each g...

Can't View Website

Category: Networking

A blocked connection to a website could be one of several issues. When attempted to access a site, if you are greeted with the message "Your connection is not private," you can still access the site b...

My Computer Doesn't Have Enough File Storage Space

Category: Windows

If you don't have enough file storage space on your local device, it is important to delete files you don't use anymore. The most common locations for these files are your Desktop and Downloads folder...

Software & Website Password Policy

Category: Recommended Policies

For basic personalized accounts, such as Google and Bamboo HR, it is acceptable to change the password as often as you would like. For most other accounts, including accounts that may have your name a...

Device Password Policy

Category: Recommended Policies

For personal devices, such as laptops with personalized accounts on them, you are responsible for setting a password on said device that YOU will remember. For all other devices, including desktops an...

Medit

Category: Third Party Software

To check for Medit updates, save any projects you are working on and close out the software entirely. If there are any available updates, you should be prompted to update by Windows (without needing t...

Magic Touch Enterprise

Category: Third Party Software

Please follow this documentation to install and configure Magic Touch Enterprise. Unless you are connected to the TSD network (including through VPN), Magic Touch will not work.

Google Calendar Isn't Displaying Events

Category: Google Workspace

If your Google Calendar isn't displaying events you would like to see, first check if the specific calendar (for example, "Who is out") is checked in the sidebar. If you can't see the calendar you wi...

Monitor Won't Properly Display

Category: Hardware

If your monitor is not displaying at all, first ensure the computer is turned on. Also check that both the HDMI cable running from the computer to the monitor is securely plugged into both, and that t...